Tara English-Sweeney Portfolio

Tara English-Sweeney

Senior technical documentation leader specializing in large-scale content systems.

Core Competencies: Documentation Strategy & Operations — End-to-end leadership of documentation portfolios, including delivery planning, scalability, and cross-functional alignment with product and release strategy.

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Professional Experience

Alkami Technology — Remote, Plano, TX

Lead/Senior Strategic Technical Writer | 03/2024 – Present

  • Contributed to documentation strategy and led delivery across core Alkami portfolios (Financial Wellness, Security & Fraud, Treasury Management, Admin Platform, Account Experience), consistently delivering high-quality content on or ahead of schedule.
  • Led the ahead-of-schedule migration and information architecture redesign of 2,500+ topics into Xyleme, improving discoverability and scalability.
  • Built and deployed AI-assisted documentation agents and GPTs embedded in cross-functional workflows, saving ~20 minutes per release note per Product Owner and hours of manual effort across Docs and Partner teams.
  • Designed and operationalized documentation processes and tooling in partnership with Product and SMEs, reducing friction and increasing delivery efficiency across teams.
  • Led day-to-day team execution by balancing workloads, mentoring writers, and upholding quality standards; served as acting manager during a leadership gap.

Senior Technical Writer | 03/2023 – 03/2024

  • Supported LCMS implementation.
  • Created an API Knowledge Base and Catalog to improve developer content discoverability.
  • Partnered with Professional Services to design a streamlined client implementation process.

Domino Data Labs — Remote, San Francisco, CA

Lead Documentation Engineer | 12/2021 – 11/2022

  • Led user research and content reorganization to improve documentation usability for data scientists and system administrators.
  • Developed a style guide to standardize documentation structure.
  • Closed 492 documentation gaps, significantly enhancing product usability and customer experience.

ACI Worldwide, Inc. — Remote, Miami, FL

Lead Senior Technical Information Developer | 04/2020 – 12/2021

  • Led a team of 16 writers and editors, managing content development and platform migrations.
  • Deployed Docs-as-Code solutions to 450+ users, with end-to-end training and support.
  • Revived at-risk projects through workflow and stakeholder alignment. Mentored team members to foster ownership and seamless delivery.

Lead Technical Information Developer | 01/2019 – 04/2020

  • Owned user assistance development for full-stack applications, including UI text, developer guides, and online help.
  • Acted as ID Project Manager & Subject Matter Expert for ACI’s Merchant Fraud product and UP Framework.
  • Implemented a Docs-as-Code platform for 450+ users, proactively acquiring technical knowledge, executing implementation, and training users.
  • Led user research on installation guides, enhancing customer satisfaction and ease of use.

Senior Information Developer | 08/2014 – 01/2019

  • Produced clear, accurate UI, user, and developer documentation for ACI’s fraud and framework products.
  • Completed 15+ successful projects in 2018, on time and under budget.
  • Spearheaded content standardization across 20+ products, improving efficiency and consistency.
  • Led internal content migration from SharePoint to Confluence, reducing redundant content by 80%.

Retail Decisions (ReD) (acquired by ACI Worldwide, Inc.) — Remote, Edison, NJ

Technical Writer / Business Analyst | 03/2012 – 08/2014

  • Key product team member who developed ReD Shield’s Customer Service Interface 2 — a second-generation platform saving customers millions of dollars a month in chargebacks and fraud.
  • Represented customer voice during feature development and design.
  • Created a reusable training script and virtual course workflows to protect confidentiality while improving engagement.
  • Trained customer service and project managers on the CSI platform functionalities.

Additional Experience

  • Musculoskeletal Transplant Foundation — MIS Technical Writer, Edison, NJ
  • mFormation Technologies — Senior Technical Writer, Remote, Edison, NJ
  • Hewlett Packard — Lead Technical Writer and Analyst, Remote, Mahwah, NJ

Technical Proficiencies

AI Tools

ChatGPT, Gemini, Glean

Content & Authoring Tools

DITA XML, Docs-as-Code, Help Authoring Tools, Simplified Technical English, SDL CMS, Bluestream CMS, Oxygen XML Editor, XMetal, MadCap Xyleme, SharePoint, Confluence, MadCap Flare

Technical & Development Tools

Git, Markdown, Bitbucket, SQL, Vale, Swagger, Postman, SDK documentation

Platforms & Project Tools

Jira, Visio, Snagit, Figma

Process & Methodology

Agile/Scrum, CI/CD, Troubleshooting

Industry Focus

Fintech, Machine Learning, API documentation, Data Science

Education

Bachelor of Science, Corporate Communication
Ithaca College