Selected Work
Selected work spanning documentation strategy, customer experience, AI-assisted workflows, platform modernization, and docs-as-code with measurable impact on quality, efficiency, scale, and team effectiveness.
Alkami · 2026
Closing Documentation Gaps
Led a rapid documentation improvement initiative across multiple digital banking products in response to urgent customer needs, transforming fragmented content into accurate, task-focused guidance to rebuild customer confidence.
Impact:
- Improved documentation across 5 priority product areas as part of a rapid customer-focused initiative.
- Consolidated 13 fragmented topics into six comprehensive resources and expanded another product from nine to 27 topics.
- Established a documentation approach designed for broader adoption across the product portfolio.
Alkami · 2026
Documentation Platform & Docs Portal Strategy
Helped lead the evolution of Alkami’s documentation ecosystem, moving MadCap Flare from requirements and evaluation towards implementation while shaping content architecture, source control, reusable content, publishing workflows, and the future Docs Portal experience.
Impact:
- Contributed to CCMS requirements and migration planning.
- Developed reusable navigation, styles, variables, snippets, and publishing practices.
- Established source control guidance.
- Translated knowledge into standards and team guidance.
Alkami · 2024-2026
AI-Assisted Documentation & Workflow Innovation
Designed and evolved AI-assisted documentation workflows to reduce repetitive work, improve consistency, and streamline authoring while maintaining Technical Writing review and quality standards.
Impact:
- Product Owners report saving ~20 minutes per release note.
- Built workflows for release note creation, style validation, XML link generation, and other repetitive documentation tasks.
- Evolved custom GPT and Glean workflows toward other enterprise-supported technologies, including Elixir and Claude skills.
- Collaborated on automated quality validation to bring style and structural checks closer to authoring.
Alkami · 2026
Release Notes: Improving Product Communication & Readiness
Transformed release note practices by connecting customer and internal feedback to improvements in content standards, Product Owner guidance, Jira workflows, automation, and cross-functional release-readiness processes.
Impact:
- Improved activation, testing, feature flag, and documentation information.
- Incorporated Concierge feedback into repeatable processes.
- Improved how published release notes are updated and communicated.
- Received positive feedback directly from clients during release-readiness discussions.
Alkami · 2026
Building a More Strategic Technical Writing Function
Advanced the role of Technical Writing across the organization through documentation governance, SDLC advocacy, operational improvements, team development, and cross-functional partnerships.
Impact:
- Designed and analyzed a documentation-needs survey with 49 responses; 78% reported daily documentation use.
- Advocated for Technical Writing inclusion in the product Definition of Done.
- Developed the How to Work With Us directory and advanced it through PMO alignment, a leadership pilot, and implementation in the Customer Experience Organization.
- Established scalable peer review, Jira, publishing, and operational practices.
- Provided coaching, technical guidance, and strategic support across the team.
Earlier Experience
Alkami · 2024–2025
Google Docs to Xyleme Migration
Led a large-scale migration from Google Docs to a structured, topic-based format in the Xyleme LCMS. Defined content standards, established reuse strategies, and leveraged AI assistants to convert long-form materials into modular topics.
- Transformed 130+ product guides (~5,000 pages) into 2,500+ discoverable topics.
- Delivered ahead of schedule under tight timelines.
- Continued post-migration work to reduce duplicate content and improve topic reuse.
ACI · 2020–2021
Docs-as-Code Migration
Directed the organization’s transition from a traditional CMS to a Docs-as-Code workflow with AsciiDoc, Git, and automation tooling to improve scalability, consistency, and delivery speed.
- Consolidated 1,000+ deliverables into an HTML-based documentation platform.
- Developed automation scripts, structured documentation guidelines, and training materials.
- Trained 450+ users across multiple time zones to adopt the new workflow.
Various Roles · Ongoing
Documentation Strategy & Systems
Across my career, I’ve shaped the systems behind effective documentation, including how content is structured, governed, created, reviewed, and delivered at scale. My work spans documentation standards, reusable content, workflow design, structured authoring, docs-as-code, content platforms, automation, and AI-assisted workflows.
- Established documentation standards, governance practices, and reusable frameworks.
- Improved documentation workflows and cross-functional processes.
- Developed onboarding programs and inclusive language standards.
- Delivered training and technical presentations on APIs, databases, microservices, and accountability strategies to raise documentation quality.
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