Teamwork – Positive editorial exposure

Thank you for supporting the UPF team’s effort in creating a combined OTP document supporting MCAS and APSF. You helped refresh the OTP – Single to Dual Site Migration document and simplified its language.

Customer-Centricity – Bluestream XDocs CCMS and Oxygen error messages

Thank you for identifying the most number of cryptic error messages from our CMS platform in response to the contest. These details will be forwarded to Bluestream for processing.

Customer-Centricity – UPF internal documentation consolidation project

Consolidating documentation into a common repository not only helps improve the search experience but has direct monetary benefits by reducing licensing costs. UPF has a valuable collection of internal-facing content on Salesforce. Through our team’s efforts, we are making this content available from Confluence, and our architects have noticed and called out the achievement positively.

Teamwork – Contribution to establishing ID success criteria

Our most challenging subject is defining success. We are transitioning from an expensive, large-scale CMS to one that is nimble and flexible. Our workflows are being overhauled from single-threaded to distributed. Team decisions are moving from top-heavy directives to self-empowering agreements. These changes are sweeping, and it allows us to examine not only our roles within ID but contribution across ACI. In that spirit, we are looking at ways to define both personal and team success to share across the company. It’s a difficult subject but a conversation and process we must work through. This award is to recognize you for participating actively in our most important and foundational discussion on this subject at the team meeting on January 23. Thank you for the insights and willingness to take on this issue directly.


Customer Obsession – Recognition from UPF team

From Sekar Arputhaswamy: “ID team comprising of Tara and Don have been extremely helpful to us and have always been on top of any last minute requests made to them. They are very accommodative of schedules and always strive to work keeping in view of our consumer needs. They work tirelessly trying to streamline and continuously improve our documentation.”

Passion for Action – Helping improve Telecommuter SharePoint site

Tara, this recognition is much later than it should be! Autumn and I wanted to thank you on behalf of the entire Telecommuter Community for your help in making much needed improvements to our Telecommuter SharePoint site. This was above-and-beyond your daily responsibilities, and you graciously offered your time to completely overhaul the site. The end result is a vast improvement and makes the site much more useful and relevant to our 500+ member community. Thank you very much for volunteering to help improve our site!

Teamwork – Production Assistant Recruiting and Hiring

Selecting qualified individuals that share the values of the company and department is the most important decision one can make to realize a successful team. You have again demonstrated your commitment to this goal. Also, you have given Siphe Mtongana a chance to further her career by joining a supportive team of technical writing professionals. Well done and a heartfelt thank you!

Teamwork – Thank you for your significant doc contributions

Thank you Tara for the significant time and effort you put into for the success of UPF 3.6 product documentation. I know you have responsibilities with Fraud products, but you committed fully to UPF product documentation these past few months to write and edit content, and to collaborate with Agile teams. Without your contribution it would have been impossible to complete the large UPF 3.6 product documentation set in time. Thanks!

Cooperation – Production Assistant Hiring Process

You participated in the screening, interviewing, and selection process for our new Production Assistants, leading to the successful hire of our two newest members. The process involved developing interview questions and take-home test, entering copious notes on 13 candidate profiles, interviewing 5 candidates and evaluating their test results, and ultimately selecting our final candidates, Lauren Shabalala and Leila Isaacs. These positions will have a substantial effect on our team’s ability to complete the outstanding conversion work and integrate with our content production workflows to offload operational and administrative activities. Well done!


Collaboration – Embedded Help Repository

Thank you for the considerable effort on the Embedded Help workstream–especially this quarter with the validation of the repository . Your careful attention to the test design, process, analysis, and updates has ensured that this repository meets the standards of the ID team. I appreciate the extra time and commitment you put into this project!

Trust – Common Lexicon User Validation

Thank you for your leadership in the Common Lexicon User Validation subteam this quarter! Not only did you validate the terms with users, but you identified usage gaps within our existing framework and also created a new template for validation reuse in the future. I appreciate how your team responded to feedback from both users and the CL team, and how you also made adjustments to refine your final deliverables.

Collaboration – Going above and beyond on APSF Embedded Help

Thanks Tara for your thorough review of APSF embedded help and for the collaborative effort on helping to improve APSF user assistance above and beyond your assigned RPE work on the project.

Manager note: Tara, your contributions to APSF have far exceeded my expectations! Congratulations on finishing the embedded help.

Collaboration – Meeting a challenging deliverable

Tara, THANK YOU for your hard work and doing a great job picking up a documentation set you have never worked with before, updating it on very short notice/fast turnaround and meeting the deadline! The team appreciates your help.