ReD Shield Merchant Fraud Prevention clients currently using Customer Service Interface-1 (CSI-1), which is now being retired, are being transitioned to CSI-2.
CSI-2 offers a more streamlined way to search, analyze, and manage transactions through the fraud screening process and contains an integrated dashboard, multiple click and block functionality, and new queue management tools.
As one of the original ReD team members who helped create CSI-2, document its functionality, and train colleagues and clients, Tara was approached by the CSI-2 project manager and Learning Services to provide historical information and review the existing training materials from Learning Services to equip them to complete their work in 2018. Tara also agreed to help Project Management with the migration.
We have another example here where our team has leveraged its communication expertise across departments in support of our customers. Well done, Tara!
Tara is a very detail oriented colleague who is passionate about her work and the relationships she creates with her colleagues. Tara brings the right attitude, level of energy, and experience needed from a Business Analyst in the fast moving industry of fraud prevention. She has been an integral part of the team that has been built and is highly recommended.
Tara English-Sweeney is an exceptionally versatile worker who can draw upon a variety of skills to meet the needs of any organization.
Not only is she able to meet her primary deliverable on schedule, she also volunteers to fill organizational roles when and where they are needed, all while remaining approachable and congenial with staff.
Tara also has a keen ability to communicate at every level of the organization, making her indispensable as a master facilitator.
Extremely reliable and trustworthy, Tara is a person you can depend on to fulfill any obligation she takes on. I highly recommend Tara for any project that needs highly flexible, versatile and productive employees.
As an excellent Technical Writer, Tara researches new and existing systems on her own, quickly establishes friendly rapport with Subject Matter Experts, and asks informed questions designed to minimize her impact on their time. Her writing is clear, organized, and stylistically consistent; her Guides provide relevant context and are easy to use, either by reading cover-to-cover, or, by jumping in to read just the thing you need. Aside from writing and publishing hundreds of pages of translation-ready, customer-facing documentation, she has contributed significantly to our company’s internal wiki by producing not only system and project documentation, but also procedural documents, and the bulk of our team’s style guide.
In the almost two years she’s been with ReD, in addition to her Technical Writing duties, Tara has taken on the tasks of Business Analyst, Software Quality Assurance Tester, Implementer, Project Manager, Client Trainer, Staff Trainer, Subject Matter Expert…the list goes on. When Tara can pitch in to help, she does. Every day.
I work in RI, Tara works in NJ, and she is a pleasure to manage remotely. Tara completes what she commits to, she is clear and communicative about roadblocks and conflicting demands on her time, and she shifts gears readily whenever circumstances shift around her.
As her manager, I could not be happier with the quality of her work, her enthusiasm for new challenges, her work ethic, and with Tara herself. I am glad I hired her and I wish I could hire ten more just like her. The second I can give her a raise, I will do so.
I’ve worked with Tara for about 10 years and am impressed with her technical skills, ability to comprehend complex designs and sophisticated solutions, and then produce documents that make the products and solutions look simple. In fact the developers in my organization use her documents for reference on how our products work.
Tara makes sure that she understands a product before working on any publication related to it; consequently becoming a subject matter expert who talks with authority about the entire product and its features. She asks questions and makes suggestions that display her rare ability to see the “big picture” and set priorities. I believe these skills in particular come from her prior experience as a product manager which provides added value to the team. I listen carefully to her suggestions as they often help me finding the right way to steer projects to successful conclusion.
Tara is a great team player with leadership abilities and an excellent person to work with. Highly recommended and respected.