I have a serious issue I have to address: I have a savior complex. Helping others is something I genuinely value. I want to be reliable, proactive, and supportive. Recently, though, I’ve realized that constantly stepping in to “save” others—even when it seems helpful—can have unintended consequences. It can impact growth. When I solve problems … Continue reading Breaking the Savior Complex
Behind the Scenes of Our Content Migration
Migrating content is never easy, but it’s always transformative. Our Technical Writing team is currently transitioning from Google Docs to a Learning Content Management System (LCMS) to improve collaboration, streamline content reuse, and enhance the user experience. This isn't my first migration. I've led or contributed to four in my career, including transitions from SDL … Continue reading Behind the Scenes of Our Content Migration
Lavacon Recap
This post summarizing LavaCon is a bit overdue. I planned to gather all my notes, but why wait? The LavaCon Content Strategy Conference delivered a blend of actionable insights, practical frameworks, and future-focused discussions that energized attendees. The program featured a diverse set of speakers who addressed topics ranging from AI-driven content innovation to the … Continue reading Lavacon Recap
Transforming Docs with GPT
To prepare for an upcoming migration to a content management system (CMS), our team is converting feature-based product guides into topic-based documentation. This shift makes content more accessible by organizing information around user needs rather than product features, helping users find relevant, actionable information and complete tasks efficiently. To support this initiative, we deployed a … Continue reading Transforming Docs with GPT
CMS Migration Project: Human versus ChatGPT
If you're a Technical Writer migrating to a new Component Content Management System, you know it's a massive undertaking. Our team is currently preparing for such a migration, which involves: Moving all content into a new system. Converting unstructured content into structured content. Shifting from features-based documentation to topic-based user documentation. This is a simplified … Continue reading CMS Migration Project: Human versus ChatGPT
Exploring AI in Writing
I'm passionate about technology and grateful for the opportunity to get hands-on experience early. Having completed courses on Prompt Engineering and Generative AI, I've already had the chance to work with ChatGPT. Now, I have the privilege of experimenting further. I recently uploaded our style guide to create a customized GPT. While it still requires … Continue reading Exploring AI in Writing
The Importance of Clarity in Technical Writing
Technical writing demands precision to ensure that messages are conveyed accurately and clearly. Upon analyzing the sentence "Effective May 24, 2024, is moving. Find all resources in the ", it becomes evident that the nature of the move is ambiguous. The lack of clarity can lead to the interpretation that the entire is moving its … Continue reading The Importance of Clarity in Technical Writing
Generative AI – Prompting
I am continuing my explorations with Generative Artificial Intelligence (AI) and prompting. Previously, I shared some prompt tips to help folks get started with ChatGPT. I added information to my carousel and will continue to share updates or new information as time permits.Has anyone tried any of the prompts I shared? I would love your … Continue reading Generative AI – Prompting
Generative AI Basics
I am continuing my explorations with Generative Artificial Intelligence (AI) and prompting. Previously, I shared some prompt tips to help folks get started with ChatGPT. I added information to my carousel and will continue to share updates or new information as time permits. Has anyone tried any of the prompts I shared? I would love … Continue reading Generative AI Basics
Prompting in ChatGPT
I delayed sharing my explorations with Generative Artificial Intelligence (AI) until I had more time. However, I now realize that moment will never arrive. So, for those unfamiliar with AI, here are some prompt tips to get you started. I used ChatGPT. Tip: Always validate the information that ChatGPT returns. Click for the AI Prompts … Continue reading Prompting in ChatGPT
Tara English-Sweeney 