If you have read my article, What IS it that you do?, then you might already know that one of my passions is helping my customers. One of the ways that I do this is by writing embedded help. Embedded help is user assistance that is integrated into the user interface so that users can get … Continue reading Four examples of Embedded Help. Do you offer this to your users?
While working for a smaller company, fulfilling many roles, my title didn't matter, and it never changed. This didn't affect me until the company I worked for was acquired in 2014. The larger organization did a mapping by title, and I fell directly into the Information Development (ID) department. I was not happy. I had … Continue reading What IS it that you do?
The best part of my day is when I collaborate with my colleagues. No matter what else is going on, after I spend an hour or so working work with a User Experience Designer to review prototypes, a fellow Information Developer (ID) to create the best embedded help possible, or an engineer to understand application details to … Continue reading Happiness is Collaboration
I finally hit my limit. I use technology all day at work. I come home and have my phone tethered to me. I am emailing and texting to set up plans, communicating with teachers, planning rides for my children, checking Facebook and LinkedIn endlessly, catching up on work- the list goes on and on. My … Continue reading Time to Pause the Technology
If you haven't seen this, it's worth your time - Neil Pasricha's TED talk: The 3 A's of awesome
Originally published October 1, 2014
I recently received a request from a former colleague/friend who I have not worked with in over 5 years. She is currently considering not one, not two, not three, but FOUR opportunities! She wanted to talk through her options with someone. Of course she could have talked to family or friends. However, sometimes you need … Continue reading Keeping the Connection – How and Why to Stay in Touch with your Former Colleagues
The company you work for is being acquired. Panic sets in. You didn't choose to work for this company. Your colleagues are certain that it is a matter of time before you are all out of a job. The transition period begins in fits and starts, so people are in limbo. People begin thinking the … Continue reading How to Survive a Corporate Acquisition; Seven Tips from the Trenches