If you have read my article, What IS it that you do?, then you might already know that one of my passions is helping my customers. One of the ways that I do this is by writing embedded help. Embedded help is user assistance that is integrated into the user interface so that users can get … Continue reading Four examples of Embedded Help. Do you offer this to your users?
While working for a smaller company, fulfilling many roles, my title didn't matter, and it never changed. This didn't affect me until the company I worked for was acquired in 2014. The larger organization did a mapping by title, and I fell directly into the Information Development (ID) department. I was not happy. I had … Continue reading What IS it that you do?