This week, our company's internal AI-focused hackathon brought together nine teams to tackle real operational challenges with innovative, AI-powered solutions. While we didn’t walk away with a prize, our team left with something even more valuable: a working AI solution that already saves time, improves consistency, and changes how we create specific types of documentation. … Continue reading Transforming Documentation With AI: Our Hackathon Journey
In this week's adventures with AI: Our LCMS likely doesn’t provide an easy way to see all the links across all topics, which, if you work in tech documentation, you know is incredibly valuable.This matters because:• It helps identify broken or outdated links.• It shows how topics are connected (great for content audits and reuse).• … Continue reading Automating Link Analysis with Python Scripts
As I kick off this week, I’ll revisit an agent I started experimenting with last week. It’s designed to crawl and uncover related areas of content, with the goal of strengthening connections in our knowledge base (KB).Last week, it successfully surfaced related topics. But it still needs refining. I can’t yet restrict the crawl to … Continue reading Improving Content Relationships with AI Tools
Yesterday, I created an AI-powered agent that generates a release note in our standard template. The Product Owner (PO) just enters a Jira number, and the agent drafts the release note for them.As with anything AI-generated, the PO must review the content for accuracy. Then, according to our standard process, they can assign it to … Continue reading Streamline Release Notes with AI Automation
Since last October, my team has been exploring how AI can support technical writing and automate repetitive tasks. It’s been a powerful tool when paired with careful validation.One of our biggest wins last year was building a custom assistant chain that turns feature-focused PDFs into user–focused topics:• 𝗨𝘀𝗲𝗿 𝗦𝘁𝗼𝗿𝘆 𝗔𝗿𝗰𝗵𝗶𝘁𝗲𝗰𝘁 𝗚𝗣𝗧: Reverse-engineered product documentation into … Continue reading How AI Transforms Technical Writing
It's rewarding to set a technical goal and build a solution that works. This project started as a manual task and evolved into an automated workflow that saves time and improves consistency. The Challenge: Converting Links for Our LCMS The task was to convert a list of topic-related links into structured, clickable XML blocks that … Continue reading Streamlining XML Link Generation for Our LCMS
We’ve reached a major milestone—our minimum viable product (MVP) for content migration is complete. We highlighted this achievement at our recent customer conference, and it marks the beginning of a broader transformation in how we manage and deliver content. We’ve migrated all priority content into our Learning Content Management System (LCMS), which moves us closer … Continue reading We Hit MVP: Advancing Our Content Migration and Optimization Efforts
If you're a Component Content Management System (CCMS) vendor, the features you build directly affect how efficiently authors create, manage, and deliver content. A well-designed CCMS improves an author’s workflow, reduces frustration, and boosts productivity. To refine your product, focus on key features that simplify authors’ daily tasks. These features are just the tip of … Continue reading Essential Features Every CCMS Should Have for Content Authors
Today was one of those days—filled with putting out fires, helping others, and making progress on a content migration. It was exhausting, but also fulfilling in the ways that matter most to me. When people hear content migration, they often think it’s just moving content from one system to another. What they don’t see is … Continue reading The Hidden Work of Content Migrations
As we progress with our content migration, I’ve been thinking about the questions we’ll ask during user research. I’m excited to uncover gaps and identify ways to further improve our documentation. Here are just a few of the questions on my mind: When you first encounter our documentation, does it give you a clear understanding … Continue reading User Research for Better Documentation
Tara English-Sweeney 