Project Highlights

Last updated: January 2026

Key Skills

Artificial Intelligence

AI GPTs and Glean Agents (Alkami October 2024 – October 2025)

At Alkami, I designed and developed a suite of AI-assisted documentation tools leveraging ChatGPT and Glean agents to accelerate authoring, improve consistency, and automate routine tasks in the documentation workflow. These tools, ranging from style-guide validation to release-note generation and link conversion, streamline processes from draft to publish while preserving accuracy and review integrity.

  • The Technical Writing team uses these tools daily as part of standard documentation workflows.
  • Product Owners report saving ~20 minutes for each release note.
  • Product Owners and Partner teams report saving ~3 hours of manual effort for each set of Partner documentation.

See the following for more information:

Content Management and Migration

Google Docs to Xyleme Migration (Alkami 2024-2025)

Led a large-scale migration from Google Docs to a structured, topic-based format in the Xyleme LCMS (Learning Content Management System). This involved defining content standards, establishing reuse strategies, and leveraging AI assistants to convert long-form materials into modular topics.

  • Transformed 130+ product guides (~5,000 pages) into 2,500+ discoverable topics.
  • Delivered ahead of schedule under tight timelines.
  • Continued post-migration work to reduce duplicate content and improve topic reuse.

See the following for more information:

Docs-as-Code Migration (ACI 2020-2021)

Directed the organization’s transition from a traditional CMS to a Docs-as-Code workflow with AsciiDoc, Git, and automation tooling to improve scalability, consistency, and delivery speed.

  • Consolidated 1,000+ deliverables into an HTML-based documentation platform.
  • Developed automation scripts, structured documentation guidelines, and training materials.
  • Trained 450+ users across multiple time zones to adopt the new workflow.

See the following for more information:

docs-as-code-rollout

Writing and User Research

Product Guides and Integration Guides (Various Roles)

All samples are redacted.

This section highlights representative product and integration guides intended to demonstrate clarity, structure, audience awareness, and technical depth across multiple domains.

  • Authored product and integration guides for financial institutions and third-party integrations.
  • Command Line Interface Guide (ACI): For System Administrators and Rule Managers who had to provision and test a proprietary rules engine, as well as Risk Analysts who needed to understand how the data model and rules were configured. This guide describes the data model, components, and commands for provisioning and testing the rules engine.
  • Cloud Operations Guide (ACI): For administrative and operational staff responsible for provisioning, configuring, managing, and operating a cloud-native solution hosted in Kubernetes.
  • Sample Linux Installation Guide (ACI): An excerpt from a 130-page Linux installation guide used by Professional Services and customers to install a complex software product.
  • Getting Started with Cloud (ACI): An early-stage draft included to demonstrate familiarity with cloud concepts.
  • Fraud Prevention System User Guide (ACI): An excerpt from a user guide written for Risk Analysts using a software solution for card-not-present fraud prevention and metrics.
  • Web Service Implementation Guide (ReD): An excerpt from an implementation guide written for administrators and Solution Consultants implementing a Web Service.
  • Mobile Device Management – iPhone (MFormation): An excerpt from documentation written for enterprise administrators enabling device management for iPhone iOS 4 devices.

User Research and Information Architecture

Applied user research and information architecture techniques to reorganize complex documentation around real user tasks and workflows, improving usability for both technical and end-user audiences.

  • Card Sorting Study (Domino Data Lab): Led card sorting research with data scientists and system administrators to reorganize user and admin documentation for improved usability.
  • Workflow Diagram and UI Optimization (Contains confidential information) (ACI): Created a user-friendly workflow diagram using real-world examples from a complex domain model, workflow, and UI activity diagram. The Director of Payment Risk Management and customer-facing product people use this to explain and sell the system.

See the following for more information:

Release Notes & Stories

Standardized and authored release notes and release stories to clearly communicate product changes across complex fintech releases. Focused on accuracy, consistency, and audience-appropriate messaging while coordinating with Product to ensure alignment with shipped functionality.

  • Established editorial standards to improve clarity and reduce ambiguity.
  • Served as named editor for release stories, ensuring consistent tense, terminology, and customer-facing messaging.
  • Partnered with Product Owners to validate changes, resolve discrepancies, and publish on schedule.

Structured Authoring & DITA Documentation

Authored and maintained documentation to support scalable, topic-based content delivery across complex product ecosystems. These examples demonstrate correct use of topic types and structured authoring patterns to support scalable content.

  • Online Help Examples (ACI): Developed structured online help for a Framework solution. End users are developers.
  • Concept and Task Topics (ACI): Developed structured documentation for a Fraud Prevention solution. End users are Risk Analysts.

API Documentation

  • Created an API catalog in Confluence to help Alkami customers find and use APIs efficiently.
  • SDK Sample (ACI, password-protected): A JavaScript (JS) SDK that facilitates integration with an ACI payments solution, including customization of web forms to collect payment information.
  • Provided training sessions to Information Developers about REST APIs and documentation best practices.
  • Documented ACI APIs such as those for UPF’s Universal Transaction Repository. Public-facing pages demonstrate how users consume ACI APIs, and customers or employees must use their credentials to access the content.

Open Source Contribution: The Good Docs Project

Contributed documentation templates, guidance, and reviews to The Good Docs Project, an open-source initiative focused on improving documentation quality and standards across the industry.

  • Authored a Release Notes template and accompanying guide to support consistent, high-quality documentation practices.
  • Participated in community review and feedback cycles to improve clarity, structure, and usability of shared documentation resources.
  • Mentored a junior writer while collaborating with developers and technical writers.

See the following for more information:

Presentations & Knowledge Sharing

Delivered internal presentations and knowledge-sharing sessions focused on documentation best practices and technical concepts. These examples demonstrate the ability to communicate complex technical concepts clearly to cross-functional and technical audiences.

  • Microservices, Containers, and Kubernetes: Introduced foundational concepts to the Information Development team at ACI.
  • Databases: Introduced relational database concepts to the Information Development team at ACI, including a live demonstration. Self-taught SQL to update seed data (description text) in the framework’s user interface when developer bandwidth was limited.
  • REST APIs: Presented API documentation best practices based on training and independent research.
  • Information Development’s (ID) User Assistance Offerings: Promoted the ID team’s services and encouraged other Information Developers to evangelize documentation offerings to their product teams.
  • Accountability: Led a session focused on improving team efficiency and responsibility using a recent case study.

Special Projects

Team Branding and Knowledge Sharing (Alkami 2025)

Partner knowledge at Alkami was not scaling. The initiative lacked a clear identity, and critical information was fragmented across notes and artifacts, limiting reuse and internal adoption. I led the effort by treating branding and knowledge-sharing as foundational design systems rather than support work.

  • Established a clear identity by naming the initiative Doc Assist Partner, defining a lightweight visual system, and articulating a single, repeatable value statement: Automating the prep work behind every partner guide.
  • Designed a scalable knowledge model through a structured partner intake that turns raw inputs into consistent, reusable information.
  • Enabled cross-team alignment by shaping role-specific access to partner knowledge for Technical Writing, Support, Sales, Product, and other stakeholders.

Product Requirements Document (PRD), Alkami April 2024

Designed a formalized Product Requirements Document (PRD) process to address inefficiencies in knowledge capture and cross-team alignment.

  • Addressed documentation and knowledge-management gaps by introducing a standardized PRD structure.
  • Secured buy-in from management and Product teams through collaboration and review.
  • This initiative established a foundation for broader process adoption.

Request for Information (RFI), Alkami May 2023

Developed an external-facing Confluence template to standardize information collection during vendor and partner engagements.

  • Streamlined onboarding by reducing back-and-forth communication.
  • Improved accuracy and consistency of collected information.

UX Writing & Embedded Help

Created and refined UI labels, system messaging, and embedded help to improve clarity and usability in complex enterprise applications. These examples demonstrate UX writing judgment and the ability to translate complex configurations into clear, actionable guidance.

UI Labels & Messaging Overhaul (ACI)

  • Reviewed and optimized UI labels across ACI’s UPF framework to ensure clarity, consistency, and alignment with user expectations.
  • Improved error messages and system notifications, making them actionable and user-friendly.

Embedded Help Redesign (ACI)

  • Rewrote embedded help text for complex configurations, transforming vague descriptions into detailed, understandable guidance for end users.

See the following for more information: Examples of UX Text Improvements

Additional Contributions

Led initiatives to improve onboarding, writing quality, inclusive communication, and documentation practices.

  • Onboarding Program: Led the creation of a structured onboarding process for new hires in Confluence at ACI, and updated the onboarding program at Alkami to reflect current tools and processes.
  • Sensitive Language Analysis (ACI): Led a cross-functional effort to analyze existing documentation and recommend inclusive language updates.
  • Grammar Challenges (ACI): Created weekly grammar challenges to strengthen writing skills and promote consistency in the Information Development team.
  • HP OpenView Configuration Management DVD: Developed training materials and virtual machine images to support internal enablement for HP employees.

See the following for more information:

This page reflects selected project highlights and is periodically updated as projects evolve.